Stay Casino Terms and Conditions
- …
Welcome to the official Stay Casino terms and conditions page. This document sets out the complete terms and conditions, also referred to as the Stay Casino T&Cs, that govern every visit, registration and real-money session on our platform. By creating an account you confirm that you have read, understood and accepted these general terms in full. Please treat this terms of service agreement as the definitive reference for how Stay Casino operates, and revisit it whenever you have a question about our general rules or casino policy.
Acceptance of the Stay Casino Terms and Conditions
Access to Stay Casino is only granted once a player formally accepts the Stay Casino terms and conditions during the registration process. These terms of use form a binding user agreement between you and the operator, a company registered in Curaçao and licensed by the Government of Curaçao. If any part of this user agreement is unclear, our support team is available to explain the relevant site rules before you continue. Continued use of the platform after any update constitutes acceptance of the revised terms of service.
Eligibility and Registration Terms
The following registration terms apply to every new player:
- You must be at least 18 years old (or the legal gambling age in your jurisdiction) to open an account.
- Only one account per person, household, IP address or shared device is permitted under our casino rules.
- You must provide accurate personal details, including your full name, date of birth, e-mail address and residential address.
- Duplicate accounts created to abuse promotions will be closed in line with our Stay Casino rules on multi-accounting.
These registration terms exist to protect players and to keep the platform compliant with responsible gambling obligations under Curaçao law.
Identity Verification (KYC)
In accordance with our casino policy on anti-money laundering, Stay Casino applies a mandatory Know Your Customer (KYC) procedure. Verification typically requires a government-issued ID, proof of address dated within the last three months, and, where relevant, proof of the payment method used. KYC checks must be completed before your first withdrawal is processed, and Stay Casino reserves the right to request additional documents at any stage under these general rules.
Deposits and Withdrawal Terms
Stay Casino supports a broad range of payment methods, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. The table below summarises the key withdrawal terms and deposit limits that form part of our Stay Casino terms and conditions.
| Category | Detail |
|---|---|
| Minimum deposit | A$20 |
| Minimum withdrawal | A$30 |
| Daily withdrawal limit | A$5,000 |
| Weekly withdrawal limit | A$15,000 |
| Monthly withdrawal limit | A$30,000 |
| Processing time | 24 to 72 business hours |
Under these withdrawal terms, funds can only be sent to a payment method registered in the player's own name, and KYC verification must be complete. These site rules apply equally to all currencies and payment channels supported by Stay Casino.
Bonus Terms and Wagering Requirements
Stay Casino's welcome package offers up to A$500 plus 100 free spins across three deposits, split as follows:
- 1st deposit: 100% match up to A$200 + 50 free spins
- 2nd deposit: 50% match up to A$150 + 30 free spins
- 3rd deposit: 75% match up to A$150 + 20 free spins
All promotions are subject to our bonus terms, which form an integral part of the broader Stay Casino terms and conditions. The headline rule of these bonus terms is the 35x wagering requirement: the bonus amount (and, where applicable, related winnings) must be wagered thirty-five times before any withdrawal is approved. Failure to meet the Stay Casino wagering requirements within the eligibility window may result in forfeiture of the bonus and any associated winnings. Some games contribute differently towards wagering requirements, so players should always check the specific bonus terms attached to each promotion before opting in.
How Wagering Requirements Are Calculated
Wagering requirements are calculated on the bonus value alone unless stated otherwise. For example, a A$200 bonus with a 35x wagering requirement means A$7,000 in qualifying wagers must be placed. Table games, live dealer titles and certain slots may contribute at a reduced percentage, so reading the promotion-specific bonus terms is essential.
Gaming Rules and Fair Play
Stay Casino's catalogue features more than 4,000 games from over 50 providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. Under our casino rules, every game runs on a certified Random Number Generator (RNG), independently tested to guarantee fair outcomes. These general rules apply to desktop play, the downloadable Android APK and the iOS Progressive Web App accessed through Safari.
User Conduct and Prohibited Activities
To maintain a fair environment, the following actions breach our casino rules and general terms and may lead to immediate account suspension:
- Creating or operating multiple accounts
- Using bots, scripts or automated betting software
- Using a VPN or proxy to disguise your true location
- Engaging in bonus abuse, collusion, chip dumping or any form of fraud
- Providing false identity or payment information during registration
Any breach of these site rules entitles Stay Casino to void bets, withhold winnings and close the account in accordance with this user agreement.
Limitation of Liability
Stay Casino provides its platform on an "as is" basis and, to the extent permitted by law, is not liable for indirect or consequential losses arising from technical interruptions, connectivity issues, or third-party payment delays. This limitation of liability clause is a standard part of the Stay Casino terms and conditions and applies equally to bonus features, promotional tools and the loyalty programme.
VIP Programme and Responsible Gambling
Loyal players progress through five VIP tiers — Bronze, Silver, Gold, Platinum and Diamond — unlocking cashback of 10% to 20%. In parallel, Stay Casino promotes responsible play through deposit, bet, loss and session limits, plus cooling-off periods of 24 hours, 48 hours, 7 days or 30 days. Players who need a longer break can request self-exclusion for 6 months, 1 year, 5 years or permanently, a protection embedded directly into these general rules.
Account Closure
Players may close their account at any time by contacting support. Stay Casino also reserves the right to suspend or close accounts that violate the Stay Casino rules outlined above, including failed KYC checks, suspected fraud, or repeated breaches of the terms of use. Any remaining balance, once verified, is returned via the original payment method wherever possible.
Changes to These Terms
Stay Casino may update these terms and conditions periodically to reflect regulatory changes, new features or operational improvements. Material changes to the Stay Casino terms and conditions will be announced on the website, and continued play after publication is treated as acceptance of the updated terms of service. Players are encouraged to review this casino policy from time to time.
Governing Law and Dispute Resolution
These terms and conditions are governed by the laws applicable to Curaçao, where the operator holds its gaming licence from the Government of Curaçao. Any dispute should first be raised with customer support; if unresolved, it may be escalated to the relevant licensing authority. This dispute process is part of the wider Stay Casino terms and conditions and is designed to offer a fair, transparent path to resolution.
Intellectual Property
All logos, graphics, game software and written content on the site remain the property of Stay Casino or its licensed content partners. Reproducing, copying or distributing this material without permission is strictly prohibited under these general terms.
Data Protection and Privacy
Stay Casino safeguards personal information using 256-bit SSL/TLS encryption and processes data only for account management, KYC verification, fraud prevention and marketing where consent has been given. This section of the casino policy works alongside our dedicated Privacy Policy to explain your data rights in full.
Contact Details
Our support team is available via live chat 24/7 for instant assistance. For written enquiries, e-mail [email protected], and expect a reply within 12 hours. Questions about any clause of the Stay Casino terms and conditions can also be directed to [email protected].
Frequently Asked Questions
Where can I find the full Stay Casino terms and conditions?
The complete Stay Casino terms and conditions are published on this page and are also linked in the website footer for easy access at any time.
Do the Stay Casino rules allow more than one account?
No. Under the Stay Casino rules, only one account per person, household or device is allowed, and duplicates are closed on discovery.
What are the current wagering requirements?
The standard wagering requirement is 35x the bonus amount, as detailed in the bonus terms section above.
Is T&Cs acceptance mandatory to play?
Yes. Accepting the T&Cs during sign-up is compulsory, and it forms the binding user agreement between you and Stay Casino.
Who can I contact about the terms of service?
For any question about the terms of service or withdrawal terms, reach our team at [email protected], available around the clock.
These Stay Casino terms and conditions are designed to keep gameplay fair, transparent and secure for every Australian player. By understanding the registration terms, bonus terms and general casino rules summarised above, you can enjoy the full Stay Casino experience with confidence. If anything in this user agreement remains unclear, our 24/7 live chat team is always ready to help clarify the relevant site rules before you deposit or play.